Privacy Policy

Tezi Communications LLP ("Tezi", "we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered communication platform and related services.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, company details
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Data: Messages, conversations, and interactions processed through our platform
• Usage Data: How you interact with our Service, features used, and performance metrics
• Technical Data: IP address, browser type, device information, and access logs

2.2 Automatically Collected Information

• Log files and analytics data
• Cookies and similar tracking technologies
• Device and browser information
• Usage patterns and preferences

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI communication platform
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send important updates, notifications, and respond to your inquiries
• Analytics: To analyze usage patterns and improve our services
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations
• AI Processing: To train and improve our AI models for better communication services

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for specific sharing
• Aggregated Data: Anonymous, aggregated data that cannot identify you personally

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy practices
• Incident Response: Procedures for handling security breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and AI models

Account Deletion: When you delete your account, we will delete your personal information within 90 days, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@teziapp.com.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and features
• Improve our Service performance

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other appropriate safeguards as required by law

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Providing notice through our Service

Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: