Shipping Policy

Tezi provides digital services and software solutions. As such, our services are delivered electronically through our web platform and API access. No physical shipping is required for our core services.

Service Activation: Upon successful payment and account verification, your Tezi services will be activated immediately and accessible through your account dashboard.

Immediate Access: Once your subscription is confirmed, you will receive:

• Instant access to your Tezi dashboard
• API credentials and documentation
• Welcome email with setup instructions
• Access to our support channels

Onboarding Support: Our team will provide onboarding assistance within 24-48 hours of account activation to help you get started with the platform.

In the event that Tezi offers physical merchandise (such as promotional items, hardware, or documentation):

Our digital services are available globally, subject to local regulations and internet connectivity. We do not impose geographic restrictions on our core platform access.

Regional Considerations:

• Service availability may vary based on local regulations
• Payment processing is subject to local banking regulations
• Data processing complies with applicable regional privacy laws
• Support is provided in English during Indian business hours

Automatic Updates: Our platform receives regular updates and improvements automatically. No action is required from users to receive these updates.

Maintenance Windows: Scheduled maintenance is typically performed during low-usage hours (2:00 AM - 6:00 AM IST) with advance notice provided via email and platform notifications.

Emergency Updates: Critical security updates may be deployed immediately with post-deployment notification.

Digital Services: Service delivery is confirmed through:

• Welcome email with account details
• Dashboard access confirmation
• API key generation notification
• Onboarding completion status

Physical Items: If applicable, tracking information will be provided via email once items are shipped.

If you experience any issues with service delivery or access:

• Check your email (including spam folder) for account activation messages
• Verify your internet connection and browser compatibility
• Contact our support team at support@teziapp.com
• Include your account email and any error messages you're seeing

Response Time: We aim to respond to delivery-related inquiries within 4 hours during business hours.

For questions about service delivery or shipping, please contact us: